Important Shipping & Supply Updates - Also International Orders
Last Updated: 03/03/2022 - (Original Post 2020 during year 1 of Covid-19)
  • We can no longer update stock levels on every item. This is due to the massive increase in demand of products, and manufacturers having so many daily updates. We will contact you if there are known delays.
  • Express Post is highly recommended, as that is the fastest method of shipping once an item leaves our hands. It makes no guarantee of shipping times unfortunately. 
  • Postal & Courier Deliveries Impacted Massively
  • We are sorry for any inconvenience the shipping delays might cause you and we thank you for your understanding & support. We cannot take responsibility for delays in the delivery of your order due to factors that are outside of our control such as Covid-19 lockdowns, courier delays, staff in isolation, strike action, etc. 

  • International Orders:

    • Shipments leaving Australia have many delays, with some items not leaving Australia for many weeks.
    • New Zealand orders seem to be reasonable in timing now.
    • We are currently only offering Express international orders, as we were consistently seeing orders delayed by months.
    • We are currently not shipping bulky items overseas orders for bulky items will not be sent for the time. (eg: large filters, items over 7kg, etc).
Painful News:
There are a number of delays, beyond our control, due to the massive global disruptions caused by Covid-19. This affects the entire supply chain all the way from Raw Materials to Components to Manufacturers to Distributors to Retailers to End Users. 
  • Freight volumes are much higher than even record Christmas-levels.
  • Truck drivers requiring to be COVID tested at state borders 
  • Additional Covid-safe work practices at freight sorting depots
  • Short term shut downs of freight sorting depots due to COVID outbreaks
  • Staff shortages at all Couriers & Australia Post with random furleoghs and stand-downs due to Covid-19 outbreaks.
AusPost - Auspost is still prioritising Express Post items. AusPost Covid Updates. Note that some items may take several days to show tracking information, as they are receiving a record number of parcels.
  • As always, please contact us first if your order is urgent, as not all products show stock levels on the website. Express Post is the fastest method once and item leaves our hands. We, nor Australia Post (or other couriers) make *any* guarantees of delivery time frames. 
Firstly, we understand your frustration since Covid-19 hit the world, especially during lockdowns. Please do not take that out on us. 99.99% of you are awesome, but at the first sign of any abuse, raised voices, etc: our relationship is over. No one comes to work to be abused! At the end of the day, Spas & Pools are first-world luxuries. :-)

Emails & Technical Queries:
Due to the overwhelming number of inquiries we receive during lockdowns, please be patient, as our phones and email get bombarded like crazy! There's just not enough "technical" people in the country to get to everyone super-fast. We are trying to get through everything as quickly as possible. We are also limited in the number of people we are allowed at the office due to the Covid-19 restrictions.
Ordering & Shipping:
We are still shipping faster than anyone else in Australia. We take pride in getting orders out as fast as possible. Australia Post is still recommending EXPRESS POST, as they prioritise this over all other methods.
Express Post means it is the fastest delivery method once the item leaves our hands. It does not mean an item is in stock. As always, we encourage you to contact us before ordering if your item is urgent. We, nor Australia Post (or other couriers) make *any* guarantees of delivery time frames. 
Older News:
Firstly, we understand your frustration since Covid-19 hit the world, especially during lockdowns. Please do not take that out on us. 99.99% of you are awesome, but at the first sign of any abuse, raised voices, etc: our relationship is over. No one comes to work to be abused! 
Emails & Technical Queries:
Due to the overwhelming number of inquiries we receive during lockdowns, please be patient, as our phones and email get bombarded like crazy! There's just not enough "technical" people in the country to get to everyone super-fast. We are trying to get through everything as quickly as possible. We are also limited in the number of people we are allowed at the office due to the Covid-19 restrictions.
Shortages & Delays:
There are still some shortages of products that are out of our control due to Covid-19 production & shipping delays. As soon as we receive stock, it's sent straight out, usually the same day we receive it. This compounds everything, as we spend A LOT of time chasing up things. We speak to all importers and distributors daily. 
Known Delays:
  • Astralpool / Hurlcon electrical spare parts in particular have been affected, often with no ETAs. Viron, HiNRG, and ICI 200 heaters are no longer available.
  • Balboa Australia has a new distributor as of early 2021. Their last distributor bungled things quite badly, so it's taking some time for the new distributor to get things sorted and in stock. Balboa manufacturing overseas is trying to keep up with demand, and containers arrive into Australia constantly. Many older products may or may not come back.
  • Davey has had some shortages of products coming from overseas. Most products are due late July - August 2021. We expect several older products to be discontinued. Spare parts and some control systems are still delayed, mostly for older products.
  • Gecko is prioritizing spa manufacturers overseas, so some of their spare parts will not be available for long periods of time. We expect many older products to be discontinued.
  • Pentair has no gas heaters available, and their spare parts are also unavailable for gas parts. Once our stock runs out, there is unlikely to be any available until Feb-March 2022
Extremely Busy:
The demand for Spa & Pool products is unprecedented. Finding staff that know our products like we do is near impossible. If we can't answer your calls, it means we are on other lines, or serving customers in the shop. In those cases, please email us at sales@heaterandspaparts.com.au. We recommend all ID & Technical Queries be emailed.

Hopefully things return to normal eventually. It has been very tough, the last 18 months, with an unprecedented demand for spa parts and pool heating. We really appreciate your patience and understanding. Lets stick together & get through this! 

We've been around a long time, and we're known to bend over backwards to support our customers. There has been a tiny number of aggressive, angry, people we've dealt with during this time. No one deserves that, especially when we are all doing our very best in these times. At the first sign of raising a voice, aggression, etc, we have no choice but to cut ties.