Last Updated: 19/07/2021 - (Orignally Posted 2020).
Shopfront will be closed to the public, but Pick-Up orders still available.
Ordering & Shipping:
1. We are still shipping faster than anyone else in Australia. We take pride in getting orders out as fast as possible. Australia Post is still recommending EXPRESS POST, as they prioritise this over all other methods.
Express Post means it is the fastest delivery method once the item leaves our hands. It does not mean an item is in stock. As always, we encourage you to contact us before ordering if your item is urgent.
2. There are still some shortages of products that are out of control due to Covid-19 production & shipping delays. As soon as we receive stock, it's straight out, usually same day. This compounds everything, as we spend A LOT of time chasing up things. We speak to all importers and distributors daily.
Astralpool / Hurlcon electrical spare parts in particular have been affected, often with no ETAs. Viron, HiNRG, and ICI200 heaters are no longer available.
Balboa Australia has a new distributor as of early 2021. Their last distributor bungled things quite badly, so it's taking some time for the new distributor to get things sorted and in stock. Balboa manufacturing overseas is trying to keep up with demand, and containers arrive into Australia constantly.
Davey has had some shortages of products coming from overseas. Most products are due late July - August 2021. We expect several older products to be discontinued. Spare parts and some control systems are still delayed, mostly for older products.
Gecko is prioritizing spa manufacturers overseas, so some of their spare parts will not be available for long periods of time. We expect many older products to be discontinued.
The demand for Spa & Pool products is unprecedented. Finding staff that know our products like we do is near impossible. If we can't answer your calls, it means we are on other lines, or serving customers in the shop. In those cases, please email us at email@example.com
. We recommend all ID & Technical Queries be emailed.
Hopefully things return to normal eventually. It has been very tough, the last 18 months, with an unprecedented demand for spa parts and pool heating. We really appreciate your patience and understanding. Lets stick together & get through this!
We've been around a long time, and we're known to bend over backwards to support our customers. There has been a tiny number of aggressive, angry, people we've dealt with during this time. No one deserves that, especially when we are all doing our very best in these times. At the first sign of raising a voice, aggression, etc, we have no choice but to cut ties.