The quickest way is to email us. Please include photos, measurements, and model numbers so we can help properly.

Phone: 1300 418 299 (Mon–Fri, 9am–3pm AET). If we don’t answer, we’re helping another customer — please email instead.

Use the “View My Order” link in your confirmation email, or log into your account to see live tracking updates.

Tracking Info: Tracking numbers usually update within 48 hours after dispatch. Please check your courier’s site for the latest scans.

No. You can checkout as a guest. Creating an account lets you view past orders and track shipments easily via your dashboard.

Contact us immediately. Once an order is picked/packed or shipped, changes or cancellations aren’t possible.

Shipping rates are calculated at checkout based on weight, dimensions, and destination. We also offer Free Shipping on eligible orders (see policy for details).

All items we sell are covered by the manufacturer’s warranty. If you experience a fault, contact us with photos, details, and your order number. We’ll help lodge the claim and advise the next steps.

Warranty applies only to products purchased through authorised dealers.

Manufacturer warranties apply only to purchases through authorised dealers. Buying from unauthorised or interstate sellers may void warranty coverage.