Zero Tolerance for Abuse Policy
We are committed to providing a positive, respectful experience for every customer. Our team works diligently to meet your spa and pool heater needs.
Please remember, our team members are here to help and deserve the same respect they extend to you. This is the pool and spa industry—we’re here to enhance your leisure, not handle life-or-death emergencies!
We recognize that issues may occasionally arise, and we are here to help. However, we have a zero-tolerance policy for any form of abuse, including but not limited to:
- Profanity, swearing, or derogatory language
- Raised voices, shouting, tantrums
- Hostile or demanding tones, including dismissive or accusatory language, overly emotional complaints, or statements that undermine our efforts to assist
- Excessive punctuation (e.g., exclamation marks) indicating hostility
- Aggressive or threatening language
- Discriminatory or sexist remarks
- Rude, disrespectful, or belittling comments
- Any form of bullying or intimidation
At the first sign of such behavior, we reserve the right to immediately cease communication. Continued misconduct may result in the termination of our business relationship with the customer entirely.
We kindly remind all customers to keep interactions respectful and constructive so we can effectively address any concerns you may have.
Thank you for your understanding and cooperation.
