We do not come to work to be abused, ever. At the first sign of any kind of abuse, rudeness, raised voices, threats, exclamation marks, sexist remarks, disrespect, childishness, or other negative behaviour; we will cease communication and our relationship will be over.
The global Covid-19 pandemic has brought upon the world things our generation and humanity has never experienced before. It has created new demands, shortages, logistics issues, and worst of all illness and death.
These things have changed the way many people have had to do business, including us. Demand for Spa Parts & Pool Heating has grown tremendously, as people are spending more time at home than ever people.
There are many things out of our control, and things we are doing our best to cope with such as manufacturing delays, shipping delays, short-staffed businesses everywhere.
We understand the frustration of it all. We're right in the middle of it! While we have seen and had 99% of our customers being totally understand and great, there has also been an increase of abuse and raised emotions.
We deal with Spas and Pool Heaters. These are first-world luxuries.
No one comes to work to deal with that kind of behaviour. We are all here to do our best, and we work long, hard hours doing so. We aren't perfect, and no one is.
Thank you for your understanding.