Terms of service
Terms of Service
These Terms of Service govern your use of the Heater & Spa Parts website and the purchase of products from us. By accessing our website or purchasing from us, you agree to be bound by the terms outlined below, including any additional policies referenced or linked from this page.
Heater & Spa Parts offers this site, including all information, tools, and services available from it, subject to your acceptance of all terms, conditions, and policies. If you do not agree to these Terms, you must not use this site or any of its services.
Any new features or tools added to the current store will also be subject to these Terms of Service. You can review the most current version of the Terms at any time on this page. We reserve the right to update or change these Terms by posting updates here. It is your responsibility to check this page periodically. Continued use of the site constitutes acceptance of any changes.
For related policies, please refer to:
1. Online Store Terms
You represent that you are at least the age of majority in your state or province of residence, or you have given us consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose. In using the Service, you must comply with all laws in your jurisdiction.
You must not transmit any worms, viruses, or destructive code.
You agree to access our website only through mainstream, unmodified browsers such as Google Chrome, Microsoft Edge, Safari, or Firefox. You must not use scripts, bots, crawlers, or other methods to access, scrape, or manipulate any part of our site, nor attempt to bypass any security, access, or restriction measures.
Any breach of these Terms will result in immediate termination of your Services.
2. General Conditions
We reserve the right to refuse service to anyone, for any reason, at any time.
We may cancel your order before dispatch due to suspected fraud, pricing or description errors, or product unavailability.
Your non-credit card content may be transferred unencrypted across networks. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our written permission.
3. Accuracy, Completeness and Timeliness of Information
Information on this site may not always be accurate, complete, or current and is provided for general reference only. We may update the site at any time but have no obligation to do so. You agree it's your responsibility to monitor changes.
4. Modifications to the Service and Prices
Prices are subject to change without notice. We may modify or discontinue the Service (or any part of it) at any time without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance.
5. Products or Services
Some products or services may be available exclusively online with limited quantities. We do our best to display product details accurately, but cannot guarantee your device's display accuracy.
We may limit product sales by person, region, or jurisdiction at our discretion. Product descriptions and prices may change without notice. We do not guarantee that any product or service will meet your expectations.
6. Accuracy of Billing and Account Information
We may limit or cancel orders at our discretion, including duplicate orders or those suspected to be from resellers or distributors. $0.00 items are not for sale and are displayed for reference purposes only.
You agree to provide current, complete, and accurate account and purchase information. Please update your details as needed. For more, see our Returns Policy.
7. Optional Tools
We may provide access to third-party tools \"as is\" without any warranties. Use of optional tools is entirely at your own risk and discretion. Future new services or tools added to the site will also be subject to these Terms.
8. Third-Party Links
Some site content may include third-party materials or links. We are not responsible for the content, accuracy, or any harm resulting from third-party websites or products. Please review their terms and policies before engaging with third-party websites.
9. User Comments, Feedback and Submissions
Any submissions you send us (suggestions, ideas, proposals, etc.) may be used by us without obligation. We may monitor or remove content at our discretion if it violates laws or these Terms.
You agree not to post anything unlawful, defamatory, obscene, or that contains malware.
10. Personal Information
Your submission of personal information is governed by our Privacy Policy.
11. Errors, Inaccuracies and Omissions
We reserve the right to correct any errors or inaccuracies on our site and to cancel orders affected by such issues. We are not obligated to update any information unless required by law.
12. Prohibited Uses
You may not use this site or its content:
- For unlawful purposes
- To violate any laws
- To infringe on intellectual property rights
- To harass or discriminate
- To upload malware or track others’ personal data
- For any offensive, obscene, or harmful behavior
We reserve the right to terminate your access for violations.
13. Disclaimer of Warranties; Limitation of Liability
Your use of the Service is at your sole risk. It is provided \"as is\" and \"as available.\" We do not guarantee uninterrupted or error-free use. We make no warranties regarding product quality or performance. We are not liable for any direct, indirect, incidental, punitive, or consequential damages.
For warranty terms, see our Warranty Policy.
14. Indemnification
You agree to indemnify and hold Heater & Spa Parts and our team harmless from any claim arising from your breach of these Terms.
15. Severability
If any provision is found unlawful or unenforceable, it will be severed and will not affect the rest of the Terms.
16. Termination
These Terms remain in effect until terminated by either party. We may terminate if we suspect a breach. You remain liable for any charges incurred up to the date of termination.
17. Right to Cancel, Substitute, and/or Refund
We may cancel orders at any time before delivery due to:
- Supplier issues
- Events beyond our control (e.g. weather, shipping delays)
- Product or pricing errors
- Product unavailability
If a product becomes unavailable within 1–3 weeks, it may be refunded or substituted with a compatible item. Price differences will be refunded.
18. Entire Agreement
These Terms and our other posted policies constitute the entire agreement between you and us.
19. Governing Law
These Terms are governed by the laws of Victoria, Australia.
20. Changes to Terms of Service
You can review the latest version of our Terms of Service on this page. We reserve the right to modify them at any time.
21. Contact Information
Questions? Email us at info@heaterandspaparts.com.au.