Free Shipping over $149* - Flat Rate & Express Post from VIC NSW QLD WA *T&Cs

No Gimmicks - No Spam - Great Prices & Most Physical Stock

A Real Store - Fastest Dispatch - 100% Australian

Spring Sale On Now

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Contact Heater & Spa Parts

We’re here to help. For the fastest, most accurate response, please include:

  • Clear photos of the part itself and where it sits in the spa (control box, touchpad, pump label, filters, etc.).
  • Measurements (e.g. thread size, pipe OD/ID, heater kW rating, pump label details, etc).
  • Brands: Mention any brands you know or can see.
  • Error codes or symptoms you’ve noticed, plus anything you’ve already tried.
  • Technical Help - For technical assistance, please email us with as much detail as possible. Keep in mind we are limited in what advice we can provide on electrical and gas components, as all work must be carried out by a qualified technician.
Please try our Search first — try entering any part numbers, models, or measurements. There’s a good chance you’ll find it! 😊
Email Us: info@hasp.com.au FAQs Directions

Contacting Us

Email is almost always best. Most enquiries need photos, measurements, or model details, and email makes it easy to include these. This way we can give you accurate answers without guesswork, and you’ll usually receive a quicker, more complete reply than by phone.

Email: info@hasp.com.au

SMS / MMS: Photos can also be sent to us on 0491 637 297

Phone: 1300 418 299  •  8:00am–3:00pm AET (Mon–Fri*). Note that we do finish earlier some fridays!

If we don’t answer, we’re with another customer. Please email instead and include the details above.

Shop & Warehouse

Open: 8:00am–3:00pm weekdays

Heater & Spa Parts
U1 / 10 Industry Blvd
Carrum Downs, VIC 3201
Australia

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Shipping & Tracking

Track your order from the “View My Order” link in your email or via your account portal. Tracking updates can take up to 48 hours. For estimated delivery times and couriers, see our Shipping Policy.

Location & Hours

Our Hours*:

  •  Hours: 8am-3pm Weekdays* (other closures listed here)
  •  Pick-ups for Online Orders: 7:30am-5pm Weekdays*.
  • Pick-ups only available from 10 Industry Blvd, Carrum Downs, Vic 3201.
  • Please order online and we will contact you when your order is ready.
  • *Additional / Modified Hours are shown here.

Locations:

  • Shop & Head Office: 1/10 Industry Blvd, Carrum Downs, Vic 3201
  • Shipping From: Vic, NSW, Qld, WA (pick-ups only available in Vic)

Important: Electrical & Gas work is not DIY and must be carried out by a licensed, qualified, and experienced person. We may ask for proof of qualifications for electrical & gas information.

  • Shipping & Pick-Up Info:

    We’re fully Australian owned with a real store and ship faster than anyone—not just another drop-shipper.

    Enjoy Free Road Shipping on orders over $149 (some bulky or dangerous goods excluded—your cart will show this). Need it fast? Choose Express Post for delivery in 1–5 business days*, or contact us to confirm stock for urgent orders. *T&Cs Apply -> Shipping Policy & Information Here.

    Pick-ups are available from our Carrum Downs, VIC store. Please order online first, and we’ll notify you when it’s ready. Our NSW, QLD, and WA warehouses ship orders only.

    Warranties & Returns: As an authorised service agent, our process is quick and straightforward. See our Warranty & Returns page for details.

    Please also read our Corrosive Water Info to understand what is and isn’t covered by manufacturers when damage is caused by improper water balance.

  • Parts & Brands

    We stock and supply parts from all the major brands: Aeware, AquaFlo, Astralpool, Balboa, CG Air, CMP, Darlly, Davey, Del Ozone, Edgetec, EvoHeat, Fluidra, Gecko, Hurlcon, Jandy, LX, Pentair, Raypak, Rheem, SpaNet, Spa-Quip, Waterco, Waterway, Zodiac—and many more.

    Our parts are compatible with popular spa brands including Alpine, Arctic, Artesian, Bullfrog, Caldera, Cyclone, Decina, Dimension One, Fisher, HotSpring, Jacuzzi, Just Spas, Monarch, Oasis, Sapphire, Signature, Sundance, Vortex® and dozens more.

    Please note: Images are for illustration only—actual products may vary. Some OEM parts may arrive without packaging or manuals. Where available, manuals are on the product page or provided on request. All parts must be installed by qualified professionals. Electrical and gas work must be carried out by licensed technicians.

  • About Us:

    Heater & Spa Parts has Australia’s largest range of spa spare parts, supplies, and pool heaters from top brands. We're a real store with real stock—not just another drop-shipper.

    We're 100% Aussie-owned, with warehouses in VIC, NSW, QLD & WA, and we ship faster than anyone.

    As authorised dealers and service agents for major brands, and former employees of leading manufacturers, we know our stuff.

    We're proud SPASA and Master Plumbers members, working closely with top manufacturers and distributors.

    With over 50,000 parts across 5,000+ product lines, we stock everything from filters, pumps, jets, chemicals, heaters, touchpads, control panels, and more—plus manuals and expert info to help you out.
Brands We are an authorised dealer, retailer, and/or service & warranty agent for many leading brands, including: Fluidra (AstralPool, Zodiac, Hurlcon), Aeware (Gecko), AquaFlo, Balboa, CG Air, CMP, Darlly, Davey, Del Ozone, Edgetec, Gecko, Goulds, Henden, Honeywell, Hydroquip, ITT, Jandy, Joyonway, Laing, Lo-Chlor, LX, Madimack, Magnum, Onga, Pentair, Raypak, Rheem, Reemay, S & P, Sensaheat, Spa-Craft, Spa-King, SpaNet, Spa-Quip, SpaZazz, Waterway, Weld-On, Xylem, and others. Trademark Information: All trademarks, brand names, and logos displayed on this website are the property of their respective owners. Heater and Spa Parts is an independent Australian supplier of replacement parts and accessories. Use of trademarked names, logos, or brands is for identification and compatibility purposes only unless otherwise stated.
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