Contact Heater & Spa Parts
We’re here to help. For the fastest, most accurate response, email us and please include:
- PICTURES, PICTURES, PICTURES! Clear photos of the part itself and where it is located (control box, touchpad, pump label, filters, etc.). Pictures are the fastest and most accurate ways to identify and give information about a part or product.
- Measurements (e.g. thread size, pipe OD/ID, heater kW rating, pump label details, etc).
- Brands: Mention any brands you know or can see.
- Error codes or symptoms you’ve noticed, plus anything you’ve already tried.
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Technical Help - For technical assistance, please email us with as much detail as possible. Keep in mind we are limited in what advice we can provide on electrical and gas components, as all work must be carried out by a qualified technician.
Contacting Us
Hours: 8:00am–3:00pm AET (Mon–Fri). Shop & Phone hours may vary. Closed public holidays.
Email is almost always best. Most enquiries need photos, measurements, or model details, and email makes it easy to include these. This way we can give you accurate answers without guesswork, and you’ll usually receive a quicker, more complete reply than by phone.
Email: info@hasp.com.au
Phone: 1300 418 299 •If we can’t answer, we’re with another customer. We respect their time and can’t interrupt someone mid-service. Please email instead and include the details requested above - it’s the fastest way for us to assist.Repeated calling delays everyone and won’t speed things up. Every customer receives our full attention in turn.
Shop & Warehouse
Open: 8:00am–3:00pm weekdays**
Heater & Spa Parts
U1 / 10 Industry Blvd
Carrum Downs, VIC 3201
Australia
**Shop & Phone hours may vary.
Shipping & Tracking
Track your order from the “View My Order” link in your email or via your account portal. Tracking updates can take up to 48 hours. For estimated delivery times and couriers, see our Shipping Policy.