Astralpool Product Warranties
AstralPool Warranty Periods

AstralPool Express Warranty

ASTRALPOOL WARRANTY PERIODS EFFECTIVE 1 OCTOBER 2020:

RESIDENTIAL PRODUCTS

Category
Residential Models
Warranty Period
Limitations or Enhancements

SUCTION CLEANERS

S5, S10

2 years

ROBOTIC CLEANERS

RF/ RPB/ RPT/ RPT PLUS

2 years

1 year only on rollers, tracks, pulleys, filter cartridge or bag
1 year only on caddy (if included)

VIRON QT1000

3 years

3 years or 1200 running hours on motor block.

1 year only on filter canister

INFLOOR CLEANING

ALL NET'N'CLEAN

1 year

SALTWATER CHLORINATORS

E SERIES (E25, E35)

2 years

VX Series (VX7T, VX9T, VX11T)

3 years 

VIRON V SALT CHLORINATOR with BLUETOOTH (V18 w/ BT, V25 w/BT, V35 w/BT, V45 w/BT)

3 years 

1 year only on pH and chlorine Sensors, dosing motor/gearbox and associated tubing/fittings

VIRON EQUILIBRIUM SERIES with BLUETOOTH (EQ18 w/ BT, EQ25 w/ BT, EQ35 w/ BT, EQ45 w/ BT)

3 years 

1 year only on pH and chlorine Sensors, dosing motor/gearbox and associated tubing/fittings

CELL & ELECTRODES

All AstralPool electrodes

2 years

CHEMICAL FEEDERS

ROLACHEM RC1

1 year

ROLACHEM RC9, RP9, RO9

3 years

1 year only on pH and Chlorine sensors, dosing motor/ gearbox, and associated tube & fittings

COMPLEMENTARY SANITATION SYSTEMS

UV Sanitiser

2 years

1 year only on UV globe

POOL PUMPS

FX Series Single Speed Pumps (all models)

2 years

1 year only on mechanical seal

E-Series Single Speed Pumps (all models)

2 years

1 year only on mechanical seal

E-COMBI EEV2 Pump

2 years

1 year only on mechanical seal

CTX Series Single Speed Pump (all models)

3 years

2 years only on mechanical seal

BX Series Single Speed Pump (all models)

3 years

2 years only on mechanical seal

VIRON XT  Series Variable Speed Pumps (P320/P520)

3 years

2 years only on mechanical seal

POOL FILTERS

ECA Series Media Filters (all models)

10 years (tank)

1 year only on multi-port valve and internal components, including O-rings, gaskets and gauges

CA PREMIUM Series Media Filters (all models)

10 years (tank)

1 year only on multi-port valve and internal components, including O-rings, gaskets and gauges

ASTER Side-Mounted Media Filters (all models)

10 years  (tank)

1 year only on multi-port valve and internal components, including O-rings, gaskets and gauges

FG  Fibregalss (Bobbin Wound) Media Filters (all models)

10 years  (tank)

1 year only on multi-port valve and internal components, including O-rings, gaskets and gauges

ZX Series Cartridge Filters (all models)

5 years

1 year only on Filter Element, ‘O-rings and gasket seals

UF 80/100 Ultra Fine Cartridge Filters

5 years (tank)

1 year only on Filter Element, ‘O-rings and gasket seals

VIRON QL 420 / 540 Cartridge Filters

5 years

1 year only on Filter Element, ‘O-rings and gasket seals

IX In-Line Leaf Canister

5 years

The basket is a consumable item and is covered for a period of 30 days

POOL HEATERS

ECO INVERTER & VIRON INVERTER  & TOP DISCHARGE INVERTER Heat Pumps (all models)

3 years

5 years on compressor. 5 years on heat exchanger warranty.  Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty.

HX & JX Gas Heaters (all models)

2 years 

Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty.

ICI, HiNRG, VIRON EVO Gas Heaters (all models)

3 years or 4500 running hours whichever comes first

5 years on heat exchanger or 4500 hours whichever comes first. Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty.

1 year or 1500 running hours whichever comes first on wearable spare parts.

POOL CONTROLLERS

VIRON CONNECT

2 years

CONNECT LITE  & CONNECT LITE + 

2 years

BLUE CONNECT & BLUE CONNECT +

2 years

POOL LIGHTS

CALIDORAY UW Pool Lights

1 year

3 months on lamp

SLX & FLX Pool and Spa LED Lights

2 years

1 year on transformer and lamp

WATER FEATURES

All Water Features

1 year

ACTUATORS

All actuators

1 year

SKIMMERS

All skimmers

1 year

COMMERCIAL PRODUCTS

CATEGORY
COMMERCIAL MODELS
WARRANTY PERIOD
LIMITATIONS OR ENHANCEMENTS

COMMERCIAL ROBOTIC CLEANERS

ULTRA 250 & ULTRA 500 

2 years

2 years warranty or 1,500 hours running hours whichever comes first

ULTRA MAX G 

2 years

1 year only on rollers, tracks, pulleys, filter cartridge or bag

1 year only on caddy (if included)

COMMERCIAL SANITATION APPLIANCES

EASYSALT NEXT

2 Years

7,000 hours on electrode

6 months only on pH and ORP sensors

PROCHLORE

2 Years

10,000 hours on electrode

6 months only on pH and ORP senors

2 years on FLC sensor, excluding membrane

NATURE SALT (LOW SALT)

2 Years

6,000 hours on electrode

6 months only on pH and ORP senors

2 years on FLC sensor, excluding membrane

NEOLYSIS (Chlorinator & UV in same unit)

2 Years

6,000 hours on electrode

6 months only on pH and ORP senors

2 years on FLC sensor, excluding membrane

HELIOX UV

2 years

100 hours only on lamp

COMMERCIAL POOL PUMPS

KIVU & MAXIM  Commercial Pool Pumps

2 years

1 year for O-rings, general seals, mechanical seal and bearings

COMMERCIAL POOL FILTERS

BERLIN, PRAGA, OSLO, RODAS Commercial Filters (all models)

10 years limited*

* Partial warranty

Year 1 & Year 2 : 0% payable of invoice total

Year 3: 30% payable of invoice total

Year 4: 40% payable of invoice total
Year 5: 50% payable of invoice total

Year 6: 60% payable of invoice total

Year 7: 70% payable of invoice total

Year 8: 80% payable of invoice total

Year 9: 90% payable of invoice total

COMMERCIAL HEAT PUMP

COMMERCIAL Heat Pump

3 years

5 years on heat exchanger and cabinet

3 years on compressor and evaporator

1 year on thermostat, switched and other components

Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty.

COMMERCIAL POOL CONTROLLERS

AP 200 Series Commercial Controllers

2 Years

6 months only on pH and ORP sensors

2 years on FLC sensor, excluding membrane

 

Fluidra Group Australia Pty Ltd (Fluidra) warrants that its Products will be free from defects in materials and workmanship when used in domestic swimming pools. This express warranty only applies to services within Australia, New Zealand, Pacific Islands, China, Thailand, Indonesia, Singapore, Vietnam and Malaysia to products purchased within Australia, New Zealand, Pacific Islands, China, Thailand, Indonesia, Singapore, Vietnam and Malaysia from Authorised Dealers. Please refer to www.astralpool.com.au/warranty for warranty periods for each of the AstralPool Products.

 

For the purposes of this warranty, ‘domestic swimming pool’ means a swimming pool on a single dwelling site. Products used at other sites, including (but not limited to) hotels, swimming schools, rehabilitation and therapy centres, apartment buildings, townhouse complexes and other multiple dwelling sites, are generally operated for significantly longer periods and are subject to more wear and tear than Products used in domestic swimming pools. Consequently, for all Products used at such sites the warranty period is 1 year instead of the periods set out above. Fluidra, may, however, in its absolute discretion, consider extending the 1 year warranty period for AstralPool Products used at particular sites because of actual usage patterns. Any such extension shall only be binding if Fluidra gives it expressly in writing.


7. Purchasers should register their Products, as soon as conveniently possible after purchase by registering online at www.astralpool.com.au/warranty for Australia and Pacific Islands or at www.astralpool.co.nz/warranty for New Zealand. All other regions can register their Products by sending an email to the following email addresses: Thailand: info@fluidra.co.th; Indonesia: info@fluidra.co.id or for the rest of Asia to info@fluidra.sg 8. Product registration must occur, and proof of purchase must be received by Fluidra, prior to any warranty work being approved. Where applicable, a serial number, installation date and name of installer is required as part of the registration process.

 

9. The Purchaser must telephone or email Fluidra Customer Service in the below listed region in which they purchased the product and obtain a warranty ID number for the warranty claim. Contact details are:
Australia and Pacific Islands: Fluidra Australia, 219 Woodpark Road Smithfield NSW 2164, Customer Service Telephone: 1300 186 875 Email address: service.au@astralpool.com,
New Zealand: Fluidra New Zealand, 13 Douglas Alexander Parade, North Harbour, Albany, New Zealand, Customer Service Telephone: 0800 807 665
Thailand: Astralpool Thailand, 110/4 M. 13 Rachathewa Bangplee Samutprakarn 10540, Thailand, Customer Service Telephone: +66 2 738 9420 – 3, Email address: info@fluidra.co.th
Indonesia: Fluidra Indonesia, Pondok Indah Office Tower 1 Level 12 Suite 1201, Jl. Sultan Iskandar Muda Kav. V TA Kebayoran Lama, Jakarta Selatan 12310, Indonesia, Customer Service Telephone: +62217697120, Email address: info@fluidra.co.id;
Rest of Asia: Fluidra Singapore, 81 Ubi Avenue 4, #01-08 UB.One, 408830, Singapore, Customer Service Telephone: +65 6382 0130, Email address: info@fluidra.sg
10. Fluidra, as the case may be, reserves the right to determine, in relation to each warranty claim, whether the Product should be returned to the Authorised Dealer at the address where the Purchaser purchased the Product or whether warranty service will be provided in the field, repaired at a AstralPool workshop or at the premises of an authorized AstralPool warranty agent. 11. If it is necessary for the Purchaser to incur freight charges in making a valid claim under this warranty, Fluidra, as the case may be, will reimburse the Purchaser for charges reasonably incurred upon proof of the charges.

 

Australian Purchasers - Guarantees under the Australian Consumer Law. 12. The benefits of this express warranty are in addition to other guarantees, rights and remedies Australian consumers have under the Australian Consumer Law. 13. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. New Zealand Purchasers - Guarantees under the New Zealand Consumer Guarantees Act 1993. 14. The benefits of this express warranty are in addition to other guarantees, rights and remedies New Zealand consumers have under the Consumer Guarantees Act. 15. Our products come with guarantees that cannot be excluded under the Consumer Guarantees Act. You are entitled to a replacement or refund for a failure of substantial character and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced and receive compensation for any other reasonably foreseeable loss or damage if the goods fail to comply with a guarantee and the failure does not amount to a failure of substantial character.


Fast Shipping - Worldwide

We ship faster from all states than any other shop in Australia & are Fully Australian Owned, with an real, physical Store! (we aren't just a drop-shipper)

*Free Basic Shipping within Australia for orders over $149.00.

Note: Australia Post is still prioritising Express Post over all other methods of postage.

**As always, please contact us to ensure your items are in stock if order is urgent.

Please see News & Updates for known delays.

Parts Pick-Up & Ordering

You can now pick up products in-store at 10 Industry, Blvd, Carrum Downs.

Please contact us to ensure your items are in stock at this location, or just Order Online.

For Pick-Ups, we recommend you Order Online and we'll contact you when your order is ready.

If phone is busy, we are with a customer or on another line, and do apologise.

Please email us if you can't get through.



Parts Identification - Please Read

Not sure what Product or Part you need? Please send us photos.

SMS or eMail is the fastest way to identify parts. SMS 0491 637 297 or eMail us.

You can call us on 03 5902 2765 but we still may require photos to help identify parts.

For Technical Queries, please email us at: info@heaterandspaparts.com.au.

Secure & Easy Payments

Safe online shopping. We accept: Visa, Mastercard, PayPal, Amex, Google Pay, Apple Pay, JCB, Bank Deposit

Buy Now & Pay Later: Zip & Afterpay.

We do not store credit card information.

In-Store we accept all of the above methods of payment.

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