15th May
Shop and phones closed for Trade Training Day. Orders still shipping though!
23rd June - 3rd August 2025
Our shop and phone lines will be closed during this period. Some items will also be unavailable for shipping.
We’ll have limited staff processing orders while we take our bi-annual trip overseas to spend valuable time with family and friends. We believe in making space for these moments, and we appreciate your understanding and support.
We apologise for any inconvenience this may cause. Please Contact us here. and we’ll respond as soon as possible.
Past closures:
18-28th April 2025
We’re closed for Easter and ANZAC (18–28 April), but don’t worry – we’re still shipping orders on the non-public holidays, but there may be some delays. Have a great break!
We fully re-open 29th April.
Please note that several of the distributors and manufacturers are taking extended Easter breaks and carrying out stocktakes. Some orders will be delayed beyond our control due to this.
Express options may be unavailable during this time.
16-17th January:
Our physical store and phones will be closed on Thursday, 16th January and again from 1pm on Friday 17th January.
With suppliers reopening, we are experiencing a high volume of deliveries and need to focus on processing and dispatching orders. Please note, we are also operating with limited staff.
We are currently looking for new team members to help us in the shop. Click Here for more Information.
January 2025:
As we reopen following the Christmas and New Year holiday closure, we understand that the new year often brings a sense of urgency to get things done. This period, however, is always a bit of a challenge, as manufacturers and distributors gradually resume operations and dispatch goods to us.
Please be aware that there may be delays in processing and shipping orders during this time, just as there are at the start of every year. Many distributors and manufacturers will not reopen until 13th January, which means even Express orders may experience delays.
We’re working hard to process everything as quickly as possible and appreciate your understanding and patience during this busy time.
Christmas & New Year Holiday Closure:
Closed: From 12pm, 19th December
Re-opening Fully: 8th January
This holiday season, we’re spending some well-deserved time with our family and friends, and we encourage you to do the same. After all, spas and heaters are far less important than creating cherished memories with loved ones!
Here’s what to expect during our holiday break:
- Our shop and phones will be unavailable during this time. For any inquiries, please use our Contact Form, and we’ll respond when we can.
- Order processing will be limited. While some orders may still be fulfilled, many products will be unavailable until we’re back. Orders that can’t be sent during the break will be prioritized for dispatch as soon as we return.
- Express shipping and pick-up options won’t be available, and our website will not reflect up-to-date stock during this period.
To make the most of this time, we recommend planning ahead, keeping in mind that many orders may only be fulfilled after we return.
Thank you for your incredible support throughout the year. We wish you a joyful and relaxing holiday season filled with love and laughter!
General Shipping Information & Policy
