Pool Parts HQ on eBay is NOT associated with us
- For the avoidance of doubt, we are not “Pool Parts HQ” on eBay and we have no affiliation with that unauthorised seller whatsoever.
- Fluidra (Astralpool / Zodiac) is aware of that unscrupulous seller, and we are awaiting them shutting it down, as they are not an Authorised dealer, and we have proof of them operating outside of the law by not providing a tax invoice.
- We strongly recommend you avoid any similar seller on EBAY, Gumtree, Facebook Marketplace, etc --- Fluidra does not allow selling of any pump, filter, heater, chlorinator, etc on these platforms!
There are similar search terms and name variations online, but our Australian website and business are completely separate from the eBay store trading as “poolpartshq or Pool Parts HQ”.
We personally purchased an AstralPool product from that eBay seller
As part of our own investigation, we personally purchased an AstralPool product from the eBay seller “poolpartshq”.
After that purchase, they refused to provide a valid Tax Invoice. For a business making a taxable sale in Australia, that is not acceptable.
This matters for several reasons:
- It raises serious compliance concerns under Australian law.
- It raises obvious questions about the legitimacy of the seller’s trading practices.
- It undermines consumer confidence in warranty, record-keeping, and after-sales support.
Important clarification
We want to make this absolutely clear:
- We are not the eBay seller “poolpartshq”.
- We are not affiliated with that seller in any way.
- We own this domain for clarity - www.poolpartshq.com.au.
- The eBay store in question is a separate third party seller using the name “poolpartshq or Pool Parts HQ”.
If you came here trying to work out whether they are connected to us, they are not.
Pool Parts HQ, PoolPartsHQ, Pool Parts Headquarters: search term variations
People often search these names in slightly different ways, including:
- Pool Parts HQ
- PoolPartsHQ
- Pool Parts Headquarters
Our Australian website is: www.poolpartshq.com.au
Coming soon: Pool Parts HQ (poolpartshq.com.au) will become part of our broader PoolParts.com.au webstore launch.
Why this is a serious issue
The position, in our view, is straightforward:
-
This seller is not acting as a legitimate authorised dealer.
Fluidra’s dealer rules and online sales restrictions are well known. A seller openly listing restricted AstralPool and Zodiac products on eBay is not operating in a manner consistent with those rules. -
This seller is operating outside normal Australian legal requirements.
Refusing to issue a Tax Invoice for this type of taxable sale is not a minor oversight. It is a basic compliance failure. -
Fluidra is aware of this seller and their conduct.
We have raised this directly with Fluidra and are awaiting meaningful action from them to shut this down.
Fluidra (AstralPool & Zodiac) online selling rules: why authorisation matters
AstralPool and Zodiac are Fluidra brands. Fluidra publishes Internet Guidelines that set out how certain categories of products may, and may not, be re-supplied online.
What the guidelines do at a high level
Fluidra’s Internet Guidelines distinguish between:
- Internet Products - products or spares that can reasonably be expected to be used or installed safely without professional assistance
- In-Store Only Products - products or spares that can reasonably be expected to require professional or technical assistance
The guidelines state that In-Store Only Products must not be re-supplied to end users via an Internet Platform, except for limited pathways such as approved call-to-collect or call-to-install style arrangements on a dealer’s own website.
That is why dealer authorisation and channel compliance matter. It is not just about price. It affects warranty, support, traceability, and whether products are being sold through approved channels at all.
No affiliation with the eBay store “poolpartshq”
To be completely clear once again:
- Our website Pool Parts HQ / PoolPartsHQ / Pool Parts Headquarters at poolpartshq.com.au is not affiliated with the eBay store named “poolpartshq”.
- The eBay seller is a separate business or operator.
- Any conduct by that eBay seller should not be attributed to us.
Why customers should care
When customers buy pool or spa parts, especially branded or technical products, they usually care about four things:
- Whether the part is correct
- Whether the seller is genuine and accountable
- Whether warranty support will be honoured
- Whether the paperwork and tax records are proper
Fluidra’s warranty terms state that their express warranty applies only where the product is purchased from a Fluidra Authorised Dealer. That is one reason consumers should be cautious when buying through marketplaces or questionable sales channels.
Quick comparison
| Topic | Our Pool Parts HQ / poolpartshq.com.au | eBay store “poolpartshq” |
|---|---|---|
| Affiliation | Our own Australian website and business | No affiliation with us |
| eBay identity | Not the eBay seller | Separate third party seller using the name “poolpartshq” |
| AstralPool product purchase | We purchased the product to verify what was occurring | Refused to provide a valid Tax Invoice |
| Brand compliance context | We operate with manufacturer rules, safety, and warranty requirements in mind | Selling behaviour is inconsistent with Fluidra’s online restrictions for controlled product categories |
| Tax invoice compliance | Normal expectation for lawful business sales in Australia | Tax Invoice refused after sale |
| Warranty and traceability | Clearer purchase path and record keeping | Raises concerns consumers should consider carefully |
FAQ
Are you the same business as the eBay seller “poolpartshq”?
No. We are not that seller and we have no affiliation with them.
Did you actually buy from that eBay seller?
Yes. We personally purchased an AstralPool product from that seller and they refused to provide a valid Tax Invoice.
Why is that important?
Because it raises both dealer compliance concerns and Australian tax and business compliance concerns.
Why mention Fluidra, AstralPool, and Zodiac dealer rules?
Because Fluidra has published restrictions around how certain products may be sold online, especially via Internet Platforms. Those rules matter for warranty, support, and channel compliance.
Is Fluidra aware?
Yes. We have already raised this with Fluidra and are awaiting action from them.
Bottom line
We are not “Pool Parts HQ” on eBay.
We are not affiliated with that seller.
We personally purchased an AstralPool product from that seller, and they refused to provide a valid Tax Invoice.
That seller’s conduct raises serious concerns under both Fluidra’s dealer rules and normal Australian legal requirements.
Fluidra has been made aware, and we are awaiting action.
Note: This post is general information and commentary based on our direct experience, including a purchase we made ourselves from the eBay seller referred to above. Manufacturer policies and product classifications may change over time. Consumers should keep written records of any purchase, invoice requests, and warranty representations.