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100% Australian Owned & Operated - The Experts in Spa Parts & Pool Heaters

More Physical Stock Than Anyone - Shipping from Vic, NSW, Qld, WA. Over 100,000 products!

Authorisation Charges / Authorization Holds

My bank / paypal / credit card shows two charges. Why have I been charged twice?

Firstly, we physically cannot charge twice. All payments are processed by Paypal, Stripe, Afterpay, Zip, Shopify, etc. We never see your credit card or payment details directly. 

What you're likely seeing are "Authorization Charges." These are done by your bank, Paypal, etc, not us. 

What is an Authorization Charge?

Essentially, when you attempt a transaction, a request is sent to the issuing Bank / Paypal / Etc to see if X amount of funds are available. As long as they are, then an authorisation is created on your account by your Bank / Paypal / Etc.

This authorisation takes the funds away from your available credit. Once payment is captured by us, your bank / Paypal / Etc will release the Authorization Charge, generally in 1-4 business days after they have fully processed the payment.

This is 100% between your Bank / Paypal / Etc. and you. You can contact them for more or Google for more information. Here is a Wikipedia link.

  • Identifying Parts

    Before making a phone call, the fastest way to identify parts is to send photos of the Front, Back, Sides along with any Measurements.

    Use the Contact Us form to upload from a Phone, Tablet or Computer.

  • Technical Support

    For Technical Queries, please use the Contact Form. Please include as much information as possible.

    We also have a range of manuals available.

    Electrical & gas work must be performed by a licensed & experienced person.

  • Heater and Spa Parts - Australia's Biggest & Fastest Shipper of Spa Parts & Pool Heaters

    About Us

    100% Australian Owned & Operated. A real, physical store, with shipping from Vic, NSW, Qld, & WA.

    We carry more stock of spa parts & pool heaters and ship faster than anyone!

    Ex-employees of the biggest manufacturers and distributors, so we know what we're talking about!