Free Shipping Over $149. Closed 3-4th November.

General Info - FAQs

Shipping & Pick-Up Info

Enjoy Free Road Shipping on most orders over $149 (bulky or dangerous goods excluded — your cart will show this).
Need it fast? Select Express Post for delivery in 1–5 business days*, or contact us to confirm stock for urgent orders.
Pick-ups are available from our Carrum Downs, VIC store. Please order online, and we’ll notify you when it’s ready. Our NSW, QLD, and WA warehouses ship orders only.
View our Shipping Info & Policy here,
Click here or check your order confirmation email for tracking updates.
Shipping T&Cs

I'm not sure what I need. Can you help?

Please try our Search first— try entering any part numbers, models, or measurements. There’s a good chance you’ll find it! Still can't find it?

We’re here to help. For the fastest, most accurate response, please include:

Clear photos of the part itself and where it sits in the spa (control box, touchpad, pump label, filters, etc.).
Measurements (e.g. thread size, pipe OD/ID, heater kW rating, pump label details, etc).
Brands: Mention any brands you know or can see.
Error codes or symptoms you’ve noticed, plus anything you’ve already tried.
Technical Help - For technical assistance, please email us with as much detail as possible. Keep in mind we are limited in what advice we can provide on electrical and gas components, as all work must be carried out by a qualified technician.

Contact Us

About Heater & Spa Parts (HASP)

Heater & Spa Parts has Australia’s largest range of spa spare parts, supplies, and pool heaters from top brands. We're a real store with real stock—not just another drop-shipper.

We're 100% Australian-owned and operated, with warehouses in VIC, NSW, QLD & WA, and we ship faster than anyone. We have a physical retail store at 10 Industry Blvd, Carrum Downs, Vic.

As authorised dealers and service agents for major brands, and former employees of leading manufacturers, we know our stuff.

We're proud SPASA and Master Plumbers members, working closely with top manufacturers and distributors.

With over 50,000 parts across 5,000+ product lines, we stock everything from filters, pumps, jets, chemicals, heaters, touchpads, control panels, and more—plus manuals and expert info to help you out.

Parts & Brands

We stock and supply parts from all the major brands: Aeware, AquaFlo, Astralpool, Balboa, CG Air, CMP, Darlly, Davey, Del Ozone, Edgetec, Fluidra, Gecko, Hurlcon, Jandy, LX, Madimack, Magnum, Pentair, Raypak, Rheem, SpaNet, Spa-Quip, SpaPro, Waterco, Waterway, Zodiac—and many more.

Our parts are compatible with popular spa brands including Alpine, Arctic, Artesian, Bullfrog, Caldera, Cyclone, Decina, Dimension One, Endless®, Fisher, HotSpring, Just Spas, LA Spas, Maax, Monarch, Oasis, Sapphire, Signature, Sundance, Vortex® and dozens more.

Please note: Images are for illustration only—actual products may vary. Some OEM parts may arrive without packaging or manuals.

Where available, manuals are on the product page or provided on request.

All parts must be installed by qualified professionals. Electrical and gas work must be carried out by licensed technicians.

Warranty & Return Info

Warranty Info: As an authorised service agent, our process is quick and straightforward. See our Warranty page for details.

Returns Policy: 30-day returns on many products, excluding electrical and some other items. See our returns policy here.

Contact Us

eMail: info@hasp.com.au

Hours: 8am-3pm Weekdays AET (Hours may vary)

Physical Store: 10 Industry Blvd, Carrum Downs, Vic 3201

Shipping From: VIC, NSW, QLD, WA

Phone: 1300 418 299

Free shipping

* Free shipping on most orders over $149.00 - T&Cs here.
Choose Express Post for fastest delivery.

Pickups available from 10 Industry Blvd, Carrum Downs, Vic. Order online and we'll contact you when it's ready!

Express Post

Express Post available on most items. More Info here.

Shipping from: VIC, NSW, QLD, WA

Contact us before ordering to ensure stock availability.

Help & Technical Info

Contact us here for identification, technical, or other help. Please include photos and measurements for ID.

Secure payments

We accept major Credit cards, Paypal, Afterpay, Zip, Apple Pay, Google Pay, Shop Pay