Most Stock - A Real Store - Free Shipping over $149* - from VIC, NSW, QLD, WA

Shop & Phones Closed 4-11th February. Online Orders Still Shipped. More info here

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Planned Closures – Shop & Support

Shop & Phones Closed: 4th - 11th February

Our online store stays open as normal, so you can place orders anytime. During this period, orders are still processed and sent.

Please contact us by email below and we’ll reply as soon as we can.

Contacting Heater & Spa Parts - Please Read

We’re here to help! For the fastest, most accurate response, email us and please include:

  • 📸 PICTURES!. Clear photos of the part itself and where it is located (control box, touchpad, pump label, filters, etc.). Front, Back, and Sides. Pictures are the fastest and most accurate way to identify a part or product. 😊
  • 📏 Measurements (diameters, lengths, widths, etc)
  • 🗏 Brands you know or can see or any names on anything.
  • ⚠️ Error codes or symptoms you’ve noticed, plus anything you’ve already tried
  • Technical help: We can guide you as best we can, but electrical and gas work must be carried out by a qualified technician.
Please try our Search first — enter any part numbers, models, or measurements. There’s a good chance you’ll find it! 😊
Email Us: info@hasp.com.au FAQs Directions

Contacting & Visiting Us

Hours: 9:00am–3:00pm AET (Mon–Fri). Shop & phone hours may vary. Closed public holidays. Other closures are reflected on this page.

Shop Address: Heater & Spa Parts, 1/10 Industry Blvd, Carrum Downs, VIC 3201, Australia — View on Google Maps

Email is almost always best: Most enquiries need photos, measurements, or model details, and email makes it easy to include these. You’ll usually get a quicker, more complete answer than by phone.

Email: info@hasp.com.au

Phone: 1300 418 299 • If we can’t answer, we’re with another customer. Please email instead and include the details above (it’s the fastest way for us to assist).
Repeated calling delays everyone and doesn't speed things up.

Track your order from the View My Order link in your email or via your account portal. Tracking updates can take up to 48 hours. For estimated delivery times and couriers, see our Shipping Policy.

Location & Hours

Our Hours*:

  •  Hours: 8am-3pm Weekdays* (other closures listed here)
  •  Pick-ups for Online Orders: 7:30am-5pm Weekdays*.
  • Pick-ups only available from 10 Industry Blvd, Carrum Downs, Vic 3201.
  • Please order online and we will contact you when your order is ready.
  • *Additional / Modified Hours are shown here.

Locations:

  • Shop & Head Office: 1/10 Industry Blvd, Carrum Downs, Vic 3201
  • Shipping From: Vic, NSW, Qld, WA (pick-ups only available in Vic)

Important: Electrical & Gas work is not DIY and must be carried out by a licensed, qualified, and experienced person. We may ask for proof of qualifications for electrical & gas information.

Contact Us
Brands We are an authorised dealer, retailer, and/or service & warranty agent for many leading brands, including: Fluidra (AstralPool, Zodiac, Hurlcon), Aeware (Gecko), AquaFlo, Balboa, CG Air, CMP, Darlly, Davey, Del Ozone, Edgetec, Gecko, Goulds, Henden, Honeywell, Hydroquip, ITT, Jandy, Joyonway, Laing, Lo-Chlor, LX, Madimack, Magnum, Onga, Pentair, Raypak, Rheem, Reemay, S & P, Sensaheat, Spa-Craft, Spa-King, SpaNet, Spa-Quip, SpaZazz, Waterway, Weld-On, Xylem, and others. Trademark Information: All trademarks, brand names, and logos displayed on this website are the property of their respective owners. Heater and Spa Parts is an independent Australian supplier of replacement parts and accessories. Use of trademarked names, logos, or brands is for identification and compatibility purposes only unless otherwise stated.

  • Shipping & Pick-Up

    We are 100% Australian owned with a real store and fast dispatch, not a drop shipper.

    Enjoy Free Road Shipping on orders over $149*. Need it fast? Choose Express Post (1 to 5 business days)* and contact us to confirm stock for urgent orders.

    Pick-ups are available from our Carrum Downs, VIC store at 10 Industry Blvd, Carrum Downs Vic.

    Please order online first and we will notify you when it is ready. NSW, QLD, and WA warehouses ship orders only.

    T&Cs apply.

  • Parts & Brands

    We stock and supply parts from all the major brands: Aeware, AquaFlo, Astralpool, Balboa, CG Air, CMP, Darlly, Davey, Del Ozone, Edgetec, EvoHeat, Fluidra, Gecko, Hurlcon, Jandy, LX, Pentair, Raypak, Rheem, SpaNet, Spa-Quip, Waterco, Waterway, Zodiac—and many more.

    Our parts are compatible with popular spa brands including Alpine, Arctic, Artesian, Bullfrog, Caldera, Cyclone, Decina, Dimension One, Fisher, HotSpring, Jacuzzi, Just Spas, Monarch, Oasis, Sapphire, Signature, Sundance, Vortex® and dozens more.

    Warranty Info

  • About Us

    Heater & Spa Parts has Australia’s largest range of spa spare parts, supplies, and pool heaters from top brands. We are a real store with real stock, not a drop shipper.

    We are 100% Australian-owned with warehouses in VIC, NSW, QLD and WA, and we ship fast.

    As authorised dealers and service agents, with former manufacturer staff on the team, we know our stuff.

    With 50,000+ parts across 5,000+ product lines, we stock filters, pumps, jets, chemicals, heaters, touchpads, control panels and more, plus manuals and expert help.
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