Contact Heater & Spa Parts
We’re here to help. For the fastest, most accurate response, please include:
- Clear photos of the part itself and where it sits in the spa (control box, touchpad, pump label, filters, etc.).
- Measurements (e.g. thread size, pipe OD/ID, heater kW rating, pump label details, etc).
- Brands: Mention any brands you know or can see.
- Error codes or symptoms you’ve noticed, plus anything you’ve already tried.
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Technical Help - For technical assistance, please email us with as much detail as possible. Keep in mind we are limited in what advice we can provide on electrical and gas components, as all work must be carried out by a qualified technician.
Contacting Us
Email is almost always best. Most enquiries need photos, measurements, or model details, and email makes it easy to include these. This way we can give you accurate answers without guesswork, and you’ll usually receive a quicker, more complete reply than by phone.
Email: info@hasp.com.au
SMS / MMS: Photos can also be sent to us on 0491 637 297
Phone: 1300 418 299 • 8:00am–3:00pm AET (Mon–Fri)
Shop & Warehouse
Open: 8:00am–3:00pm weekdays
Heater & Spa Parts
U1 / 10 Industry Blvd
Carrum Downs, VIC 3201
Australia
Shipping & Tracking
Track your order from the “View My Order” link in your email or via your account portal. Tracking updates can take up to 48 hours. For estimated delivery times and couriers, see our Shipping Policy.