Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the exact same condition that you received it. It must also be in the original packaging. If there is any sign of installation, modification, or otherwise different from the manufacturer, the item cannot be returned.
Due to sensitive gas and electrical parts, these items cannot be returned. This is not a "swap-and-see-if-it-works" service and should only be installed by a qualified person. Gas & Electrical parts are not Not DIY!
We *strongly* advise only licensed or otherwise legally authorised persons diagnose and attempt repair to any parts or equipment.
Failed parts can cause damage to other (seemingly unrelated) parts.
Inexperienced and/or unqualified persons can also install or diagnose improperly, causing failures of (sometimes seeming unrelated) parts.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be exchanged.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@heaterandspaparts.com.au
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately not all sale items can be refunded.
Purchasing
We reserve the right to decline to enter into a Purchase Contract with You and may cancel Your Order at any time prior to dispatch of the Product(s).
Where our automated system detects a possible fraudulent transaction, your order may be cancelled and any money paid refunded. In certain circumstances, we may need to reject your order prior to despatch. This may happen where the requested Product is not available or if there is an error in the price or the product description posted on the Site.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@heaterandspaparts.com.au and send your item to: Heater & Spa Parts, Factory 1 / 10 Industry Blvd, Carrum Downs 3201
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Heater & Spa Parts, Factory 1 / 10 Industry Blvd, Carrum Downs 3201
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
