News & Updates

Christmas & New Year Hours

We will be closing at 1pm on 22nd December 2022, and back with minimum staff on 4th January 2023 for shipping orders. Due to large number of order...

Email Issues & Staff Shortage

If you sent an email between 8th October to 20th October and have not received a reply, please re-send. Our email server aggressively marked man...

July Break - 27/6 thru 8/8

From 27th June to 8th August - Shop & Phones will be Open 10am-2pm Monday-Thursday while we have a holiday to see our family overseas for the f...

A Real Store - Australian Owned

100% Fully Australian Owned & Operated Family business, with a real Physical Shop. Our background in Qualified & Licensed Spa Repairs &...

Holiday / AirBnB Rental Information - Redundancy & Backups

Almost all pool & spa equipment is designed for a typical home environment. If you have a Holiday Rental, AirBnB or other Commercial operation ...

Why Have I Been Charged Twice? - Authorization Holds / Authorization Charges

My Bank / Paypal / Credit Card shows two charges. Why have I been charged twice? This is something becoming more and more common in the past few ye...

Davey / SpaQuip / Gecko / Balboa / Aquaflo / Astralpool / Raypak / Zodiac - Delays

31st January (prev update 10/12/2020) - Latest Updates on deliveries coming into Australia. Covid-19 delays and information.

SpaNet Error Codes for XS-2000, XS-3000, XS-4000, SV2, SV3, SV4

Error Codes & Solutions for SpaNet Spa Control Systems. IMPORTANT NOTE: BEFORE ATTEMPTING ANY TROUBLESHOOTING ALWAYS ENSURE MAINS POWER IS ISOL...

Error 3 in Spas & Hot Tubs - What is it and How to Fix

Error 3 / ER 03 / ER03 / ER.3 is a common error in spas and hot tubs. It can be caused by a few things. Some of them, you can try to resolve yourse...

Spa Headrest Pillows Replacements

Looking for spa headrest pillows for your spa, hot tub, swimspa? You've probably noticed they're really hard to source. Here's why: The same compan...

Brisbane Spa Parts - Queensland

In Brisbane, Gold Coast, Sunshine Coast, or elswhere in QLD? As the spa parts shop with more spare parts, and the fastest shipping in Australia, we...

Sydney Spa Parts - New South Wales

In Sydney or anywhere else in New South Wales? As the spa parts shop with more spare parts, and the fastest shipping in Australia, we can get pumps...

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General Info - FAQs

Shipping & Pick-Up Info

Enjoy Free Road Shipping on most orders over $149 (bulky or dangerous goods excluded — your cart will show this).
Need it fast? Select Express Post for delivery in 1–5 business days*, or contact us to confirm stock for urgent orders.
Pick-ups are available from our Carrum Downs, VIC store. Please order online, and we’ll notify you when it’s ready. Our NSW, QLD, and WA warehouses ship orders only.
View our Shipping Info & Policy here,
Click here or check your order confirmation email for tracking updates.
Shipping T&Cs

I'm not sure what I need. Can you help?

Please try our Search first— try entering any part numbers, models, or measurements. There’s a good chance you’ll find it! Still can't find it?

We’re here to help. For the fastest, most accurate response, please include:

Clear photos of the part itself and where it sits in the spa (control box, touchpad, pump label, filters, etc.).
Measurements (e.g. thread size, pipe OD/ID, heater kW rating, pump label details, etc).
Brands: Mention any brands you know or can see.
Error codes or symptoms you’ve noticed, plus anything you’ve already tried.
Technical Help - For technical assistance, please email us with as much detail as possible. Keep in mind we are limited in what advice we can provide on electrical and gas components, as all work must be carried out by a qualified technician.

About Heater & Spa Parts (HASP)

Heater & Spa Parts has Australia’s largest range of spa spare parts, supplies, and pool heaters from top brands. We're a real store with real stock—not just another drop-shipper.

We're 100% Australian-owned and operated, with warehouses in VIC, NSW, QLD & WA, and we ship faster than anyone. We have a physical retail store at 10 Industry Blvd, Carrum Downs, Vic.

As authorised dealers and service agents for major brands, and former employees of leading manufacturers, we know our stuff.

We're proud SPASA and Master Plumbers members, working closely with top manufacturers and distributors.

With over 50,000 parts across 5,000+ product lines, we stock everything from filters, pumps, jets, chemicals, heaters, touchpads, control panels, and more—plus manuals and expert info to help you out.

Parts & Brands

We stock and supply parts from all the major brands: Aeware, AquaFlo, Astralpool, Balboa, CG Air, CMP, Darlly, Davey, Del Ozone, Edgetec, Fluidra, Gecko, Hurlcon, Jandy, LX, Madimack, Magnum, Pentair, Raypak, Rheem, SpaNet, Spa-Quip, SpaPro, Waterco, Waterway, Zodiac—and many more.

Our parts are compatible with popular spa brands including Alpine, Arctic, Artesian, Bullfrog, Caldera, Cyclone, Decina, Dimension One, Endless®, Fisher, HotSpring, Just Spas, LA Spas, Maax, Monarch, Oasis, Sapphire, Signature, Sundance, Vortex® and dozens more.

Please note: Images are for illustration only—actual products may vary. Some OEM parts may arrive without packaging or manuals.

Where available, manuals are on the product page or provided on request.

All parts must be installed by qualified professionals. Electrical and gas work must be carried out by licensed technicians.

Warranty & Return Info

Warranty Info: As an authorised service agent, our process is quick and straightforward. See our Warranty page for details.

Returns Policy: 30-day returns on many products, excluding electrical and some other items. See our returns policy here.

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General Info - FAQs