News & Updates

Adelaide Spa Parts - South Australia

In Adelaide or anywhere in South Australia? As the spa parts shop with more spare parts, and the fastest shipping in Australia, we can get pumps, f...

23-24/10/2020 Closed for Vic Public Holiday

We are closed Friday 23rd and Saturday 24th October 2020 for a Vic Public Holiday (AFL). See you when we're back!

Small Break 17-20 October.

Hi everyone. We've had a crazy busy year this year. After opening a physical storefront, and experiencing 10 times the number of orders due to the ...

Astralpool Product Warranties

AstralPool Warranty Periods AstralPool Express Warranty ASTRALPOOL WARRANTY PERIODS EFFECTIVE 1 OCTOBER 2020: RESIDENTIAL PRODUCTS ...

Ferropre vs Deks 2 Part Epoxy

Ferropre v Deks Duobond. Which is better? Ferropre is a product made by Henkel. Deks is a cheaper alternative. From experience, we've found the Dek...

Astral, Zodiac, Fluidra, Hayward Shipping Delays & Errors

Reposting the below information. Note that we receive two deliveries per day from Fluidra (Astralpool, Zodiac, Hurlcon), as well as we often pick u...

F2 Errors on Hurlcon & Astralpool Gas Heaters

F2 errors are reasonably common on gas heaters made by Hurlcon & Astralpool over the years. There are several reasons why this occurs. Follow t...

Perth Spa Parts - Western Australia

In Perth or anywhere else in Western Australia? As the spa parts shop with more spare parts, and the fastest shipping in Australia, we can get pump...

Christmas / New Year Trading Period & Shipping Information

Important Information for Christmas Orders Stock Levels: Please note, as per previous News Posts, many of the manufacturers and distributors have...

Christmas Product Availability, Shipping Times & AusPost

Some Products Certain products from Astralpool, Zodiac, Hurlcon, Balboa, Aquaflo & Davey may have delays due to the manufacturers having lower-...

Online "Internet" Prices vs Prices charged by Service People

Why are online prices often cheaper than from Service Persons? In the current world as customers we have reaped the benefits of finding extremely c...

Closed 21/11/2019 to 26/11/2019

We Are Closed 21/11/2019 to 26/11/2019. Thanks!

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General Info - FAQs

Shipping & Pick-Up Info

Enjoy Free Road Shipping on most orders over $149 (bulky or dangerous goods excluded — your cart will show this).
Need it fast? Select Express Post for delivery in 1–5 business days*, or contact us to confirm stock for urgent orders.
Pick-ups are available from our Carrum Downs, VIC store. Please order online, and we’ll notify you when it’s ready. Our NSW, QLD, and WA warehouses ship orders only.
View our Shipping Info & Policy here,
Click here or check your order confirmation email for tracking updates.
Shipping T&Cs

I'm not sure what I need. Can you help?

Please try our Search first— try entering any part numbers, models, or measurements. There’s a good chance you’ll find it! Still can't find it?

We’re here to help. For the fastest, most accurate response, please include:

Clear photos of the part itself and where it sits in the spa (control box, touchpad, pump label, filters, etc.).
Measurements (e.g. thread size, pipe OD/ID, heater kW rating, pump label details, etc).
Brands: Mention any brands you know or can see.
Error codes or symptoms you’ve noticed, plus anything you’ve already tried.
Technical Help - For technical assistance, please email us with as much detail as possible. Keep in mind we are limited in what advice we can provide on electrical and gas components, as all work must be carried out by a qualified technician.

About Heater & Spa Parts (HASP)

Heater & Spa Parts has Australia’s largest range of spa spare parts, supplies, and pool heaters from top brands. We're a real store with real stock—not just another drop-shipper.

We're 100% Australian-owned and operated, with warehouses in VIC, NSW, QLD & WA, and we ship faster than anyone. We have a physical retail store at 10 Industry Blvd, Carrum Downs, Vic.

As authorised dealers and service agents for major brands, and former employees of leading manufacturers, we know our stuff.

We're proud SPASA and Master Plumbers members, working closely with top manufacturers and distributors.

With over 50,000 parts across 5,000+ product lines, we stock everything from filters, pumps, jets, chemicals, heaters, touchpads, control panels, and more—plus manuals and expert info to help you out.

Parts & Brands

We stock and supply parts from all the major brands: Aeware, AquaFlo, Astralpool, Balboa, CG Air, CMP, Darlly, Davey, Del Ozone, Edgetec, Fluidra, Gecko, Hurlcon, Jandy, LX, Madimack, Magnum, Pentair, Raypak, Rheem, SpaNet, Spa-Quip, SpaPro, Waterco, Waterway, Zodiac—and many more.

Our parts are compatible with popular spa brands including Alpine, Arctic, Artesian, Bullfrog, Caldera, Cyclone, Decina, Dimension One, Endless®, Fisher, HotSpring, Just Spas, LA Spas, Maax, Monarch, Oasis, Sapphire, Signature, Sundance, Vortex® and dozens more.

Please note: Images are for illustration only—actual products may vary. Some OEM parts may arrive without packaging or manuals.

Where available, manuals are on the product page or provided on request.

All parts must be installed by qualified professionals. Electrical and gas work must be carried out by licensed technicians.

Warranty & Return Info

Warranty Info: As an authorised service agent, our process is quick and straightforward. See our Warranty page for details.

Returns Policy: 30-day returns on many products, excluding electrical and some other items. See our returns policy here.

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General Info - FAQs