News & Updates

Liquid Lithium vs Spa Chlorine (Dichlor)

Chlorine Comparison: Liquid Lithium Hypochlorite vs Dichlor When it comes to spa sanitation, two common chlorine types are often compared: Liquid L...

Buying a new Spa or Hot Tub - Tips and What to Look For

Buying a spa? Don’t get fooled by cheap prices and flashy jet counts. Learn what really matters—like spare part availability, build quality, warranty, and long-term support…

Pricing Errors & Glitches

Occasional pricing errors may occur. Minor issues may be honoured, but obvious glitches (e.g. $0 or $1) will be cancelled as per our policy.

Ongoing Supply Chain Disruptions

Thank you for your patience and understanding as we navigate the effects of the recent tariff increases announced by President Trump in the USA. Th...

Spa Headrest Pillow Shortage Explained: What Happened

Why Spa Headrests Are Becoming Almost Impossible to Find If you’ve been searching for replacement headrests for your spa, you’re not alone — and un...

Spa Chemicals from Bunnings? Dont Do It!

Why You Should Buy Spa Chemicals from Small Businesses—Not Bunnings Bunnings might be big, but bigger doesn’t mean better—especially when it comes ...

Warning: Fraudulent Scam Websites Imitating Our Business

Criminals often attempt to copy successful websites—usually poorly. We've recently discovered that scammers are fraudulently using our business nam...

Retail Shop Closed, But Online Orders Still Processed (Limited): 23 June – 12 August 2025

Spa Technicans and Pool Gas & Heat Pump Technicians

Under Development - We are often asked for contact details of spa, gas pool heater, and heat pump technicians. Here is a list of some contacts that...

Spa Supplies Australia - Biggest Range & Fastest Shipping

We have the biggest range of spa supplies and spa parts in Australia. We ship faster in Australia from several states including Victoria, New South...

Poolstore Warehouse in Mentone Has Closed - Gone Into Liquidation

Poolstore Warehouse - (aka Gold Medallion, Pool Warehouse Bayside, The Pool Warehouse Bayside, The Pool Warehouse Victoria, The Pool Store Warehous...

Labour Day Weekend Closures

Closed 2.30pm 9th March til 9.00am 14th March for Labour Day Weekend

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General Info - FAQs

Shipping & Pick-Up Info

Enjoy Free Road Shipping on most orders over $149 (bulky or dangerous goods excluded — your cart will show this).
Need it fast? Select Express Post for delivery in 1–5 business days*, or contact us to confirm stock for urgent orders.
Pick-ups are available from our Carrum Downs, VIC store. Please order online, and we’ll notify you when it’s ready. Our NSW, QLD, and WA warehouses ship orders only.
View our Shipping Info & Policy here,
Click here or check your order confirmation email for tracking updates.
Shipping T&Cs

I'm not sure what I need. Can you help?

Please try our Search first— try entering any part numbers, models, or measurements. There’s a good chance you’ll find it! Still can't find it?

We’re here to help. For the fastest, most accurate response, please include:

Clear photos of the part itself and where it sits in the spa (control box, touchpad, pump label, filters, etc.).
Measurements (e.g. thread size, pipe OD/ID, heater kW rating, pump label details, etc).
Brands: Mention any brands you know or can see.
Error codes or symptoms you’ve noticed, plus anything you’ve already tried.
Technical Help - For technical assistance, please email us with as much detail as possible. Keep in mind we are limited in what advice we can provide on electrical and gas components, as all work must be carried out by a qualified technician.

About Heater & Spa Parts (HASP)

Heater & Spa Parts has Australia’s largest range of spa spare parts, supplies, and pool heaters from top brands. We're a real store with real stock—not just another drop-shipper.

We're 100% Australian-owned and operated, with warehouses in VIC, NSW, QLD & WA, and we ship faster than anyone. We have a physical retail store at 10 Industry Blvd, Carrum Downs, Vic.

As authorised dealers and service agents for major brands, and former employees of leading manufacturers, we know our stuff.

We're proud SPASA and Master Plumbers members, working closely with top manufacturers and distributors.

With over 50,000 parts across 5,000+ product lines, we stock everything from filters, pumps, jets, chemicals, heaters, touchpads, control panels, and more—plus manuals and expert info to help you out.

Parts & Brands

We stock and supply parts from all the major brands: Aeware, AquaFlo, Astralpool, Balboa, CG Air, CMP, Darlly, Davey, Del Ozone, Edgetec, Fluidra, Gecko, Hurlcon, Jandy, LX, Madimack, Magnum, Pentair, Raypak, Rheem, SpaNet, Spa-Quip, SpaPro, Waterco, Waterway, Zodiac—and many more.

Our parts are compatible with popular spa brands including Alpine, Arctic, Artesian, Bullfrog, Caldera, Cyclone, Decina, Dimension One, Endless®, Fisher, HotSpring, Just Spas, LA Spas, Maax, Monarch, Oasis, Sapphire, Signature, Sundance, Vortex® and dozens more.

Please note: Images are for illustration only—actual products may vary. Some OEM parts may arrive without packaging or manuals.

Where available, manuals are on the product page or provided on request.

All parts must be installed by qualified professionals. Electrical and gas work must be carried out by licensed technicians.

Warranty & Return Info

Warranty Info: As an authorised service agent, our process is quick and straightforward. See our Warranty page for details.

Returns Policy: 30-day returns on many products, excluding electrical and some other items. See our returns policy here.

Retail Shop Closed, But Online Orders Still Processed (Limited): 23 June – 12 August 2025

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General Info - FAQs