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Important Shipping & Supply Updates

Last Updated: 01/2024:

Like all other suppliers in Australia, we are currently being impacted by the continued industrial action between the Maritime Union of Australia and DP World, one of the major port terminal operators in Australia. DP World controls roughly 25% of all inbound maritime freight in Australia.
 
In the last few days, the union has closed the DP World facilities in Melbourne and Sydney to road operations, which means containers are unable to leave the ports for delivery.  
 
We appreciate everyone’s continued patience as we work through this situation. 

  
  
Older Information
General: There are still several delays from all manufacturers and importers. This will likely be the new 'normal' as found in most other industries. Unfortunately this is out of our hands. 
  • As always, please contact us first if your order is urgent
  • Express Post is highly recommended, as that is the fastest method of shipping once an item leaves our hands. It makes no guarantee of shipping times unfortunately. 
  • We are no longer updating stock levels on every item. This is due to the massive increase in demand of products, and manufacturers having so many daily updates. 
  • Please give at least 5-10 business days if an item has not been sent. If an item is expected to take more than a couple of weeks to arrive back in stock, the remainder of your order will be sent. We will cancel, substitute, or refund the items that are unavailable as per our Terms of Service.
  • Postal & Courier Updates
  • We are sorry for any inconvenience the shipping delays might cause you and we thank you for your understanding & support. We cannot take responsibility for delays in the delivery of your order due to factors that are outside of our control.

  • We have Zero Tolerance for any form of Abuse.

International Orders:
  • As of late 2023, we are no longer shipping internationally to countries other than New Zealand. This is due to the high cost of shipping, slow transit times, "lost" packages, damage, import taxes, etc. It is simply untenable.
Older News:
There are a number of delays, beyond our control, due to the massive global disruptions caused by Covid-19. This affects the entire supply chain all the way from Raw Materials to Components to Manufacturers to Distributors to Retailers to End Users. 
  • Freight volumes are much higher than even record Christmas-levels.
  • Truck drivers requiring to be COVID tested at state borders 
  • Additional Covid-safe work practices at freight sorting depots
  • Short term shut downs of freight sorting depots due to COVID outbreaks
  • Staff shortages at all Couriers & Australia Post with random furleoghs and stand-downs due to Covid-19 outbreaks.
AusPost - Auspost is still prioritising Express Post items. AusPost Covid Updates. Note that some items may take several days to show tracking information, as they are receiving a record number of parcels.
  • As always, please contact us first if your order is urgent, as not all products show stock levels on the website. Express Post is the fastest method once and item leaves our hands. We cannot make *any* guarantees of delivery time frames. 
Like many busineses post-Covid, we are experiencing staff shortages like there's no tomorrow. The world is short-staffed. Please be kind to those who show up! :-)
Shortages & Delays:
There are still some shortages of products that are out of our control due to Covid-19 production & shipping delays. As soon as we receive stock, it's sent straight out, usually the same day we receive it. This compounds everything, as we spend A LOT of time chasing up things. We speak to all importers and distributors daily.