Job Title: Multifaceted Team Member Location: Carrum Downs, Vic
About Us: Heater and Spa Parts is the industry leader in supplying spa parts, pool & filters, spa chemicals, and pool heater components. With a strong online presence and a physical retail shop, we pride ourselves on providing exceptional service, fast order fulfillment, and technical expertise. As we adapt to market trends, we focus on sustainable growth and delivering value to our customers.
Role Overview: We are seeking a dynamic and versatile individual to join our team. This multifaceted role requires a proactive, detail-oriented person who can handle diverse responsibilities spanning customer service, order picking & packing, inventory management, and technical support. A significant focus of this role will be on picking, packing, and sending orders to ensure customers receive their products promptly and accurately. The ideal candidate will have an interest in learning about our products, their history, and how they interconnect to serve our customers effectively.
Key Responsibilities:
- Order Fulfillment: Focus on accurately picking, packing, and dispatching online and in-store orders to ensure timely delivery.
- Customer Support: Provide knowledgeable and efficient assistance to customers via email, phone, and in-person interactions. Respond to inquiries, guide customers to appropriate solutions, and handle order follow-ups.
- Product Knowledge: Develop a comprehensive understanding of our products, including their functionality, compatibility, and application, to assist customers and troubleshoot issues.
- Inventory Management: Monitor stock levels, conduct regular inventory checks, and coordinate with suppliers to maintain product availability.
- Technical Assistance: Support customers in identifying the right parts and provide guidance on installation and maintenance (where appropriate).
- Retail Support: Assist in maintaining the retail shop, ensuring a clean, organized, and customer-friendly environment.
What We’re Looking For:
- Adaptability: Willingness to learn and take on new challenges in a fast-paced environment.
- Technical Interest: Curiosity about how products work and how they relate to each other.
- Customer-Focused: Strong communication skills and a commitment to delivering exceptional service.
- Detail-Oriented: Ability to handle multiple tasks with accuracy and efficiency.
- Organized: Competence in managing inventory, processing orders, and maintaining records.
Preferred Qualifications:
- Previous experience in retail, customer service, or a related field.
- Proficiency in computer skills, particularly with Windows-based systems, and familiarity with email and e-commerce software.
- Basic technical knowledge of spa and pool systems (training will be provided).
- Strong written and verbal communication skills. Correct grammar, spelling, etc is extremely important!
What We Offer:
- Award wages during the initial employment period.
- A trial period to ensure a good fit for both the employee and the company.
- A supportive environment with opportunities for growth and development with time.
- Training to build expertise in a specialized industry.
- The chance to contribute to a well-established and respected business.
How to Apply: If you believe you have the skills and attitude to excel in this role, please send your resume and a cover letter to info@hasp.com.au. Be sure to include the days and hours you are available to work in your application.
Please note that availability to work on Mondays & Tuesdays is essential for this role and non-negotiable.
Join us and be part of a team dedicated to excellence in the spa and pool industry!
